HDI Support Center Analyst (SCA)
Books
This vendor-neutral certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Basic
Status:
Active
Certification Summary:
For front line support staff who have knowledge and understanding of help desk and support center operations and act as the primary contact for customers.
Initial requirements:
You must pass the CSA exam ($195). Exams are 75 minutes long and consit of 65 multiple choice questions. A passing score of 80% is required unless otherwise stated. Training is available but not required.
Continuing requirements:
None.
Low Cost:
$195
High Cost:
$0
Online resources:
http://www.thinkhdi.com/hdi.aspx?c=341
Offline resources:
Not Available
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