HDI Customer Service Representative (CSR)
Books
This vendor-specific certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Basic
Status:
Active
Certification Summary:
For support professionals from Customer Service Centers, Call Centers, and Support Centers who are dedicated to providing outstanding levels of customer service and support. HDI - CSRs understand how to assess customer needs while exceeding their expectations.
Initial requirements:
You must pass the CSR exam ($145). Exams are 75 minutes long and consist of 65 multiple choice questions. A passing score of 80% is required unless otherwise stated. Training is available but not required.
Continuing requirements:
None.
Low Cost:
$145
High Cost:
$0
Online resources:
Practice exams are available on the HDI website.
Offline resources:
Not Available
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