HDI Desktop Support Technician (DST)
Books
This vendor-specific certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Intermediate
Status:
Active
Certification Summary:
For individuals who work to improve overall support operations, customer service skills and interpersonal skills in order to improve the customer’s experience.
Initial requirements:
You must pass the DST exam ($145). The exam is 75 minutes long and consists of 65 multiple choice questions. A passing score of 80% is required unless otherwise stated. Training is available but not required.
Continuing requirements:
None.
Low Cost:
$145
High Cost:
$0
Online resources:
Not Available
Offline resources:
Not Available
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