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Cisco IP Contact Center Express Specialist (CPCC)

Related Resources: Books   

This vendor-specific Certification is Offered By:
Cisco Systems
San Jose, CA USA
Phone: 800-553-6387
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Skill Level: Foundation                          Status: Active

Low Cost: $200 (shortest track)               

Summary:
For individuals who plan, design, implement, and operate the Cisco Unified Contact Center Express (Formerly the Cisco IPCC Express Edition).

Initial Requirements:
You must pass the Unified Communications Contact Center Express Implementation exam ($200). The exam has a 75 minute time limit and consists of 55-65 questions. Training is available but not required.

Continuing Requirements:
Certification is valid for two years. To recertify, you must re-take and pass all exams for this certification. Please note: this includes ALL exams whether refreshed or not. Alternatively, you can pass a current CCIE or CCDE written exam.
Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.


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