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Genesys Certifications

Genesys Developer

Skill Level: Foundation Status: Active
For Routing Developers involved in creating and/or maintaining Inbound Voice Routing in the contact center. 3-6 months experience designing, creating and testing routing strategies in a production environment is recommended.

Genesys Scheduler/Planner

Skill Level: Foundation Status: Active
For Workforce Management Schedulers/Planners or Forecasters who use WFM for scheduling and monitoring contact center efficiency. This certification validates your comprehensive understanding of Genesys Workforce Management Scheduling, Planning, and Forecasting.

Genesys System Consultant

Skill Level: Foundation Status: Active
For Genesys partners who assist Genesys customers in planning, installation, and configuration Genesys solutions. There are several tracks to choose from: Inbound Voice, Genesys Voice Platform, Genesys Info Mart, Workforce Management, Genesys SIP Server, Outbound Voice and iWD Solution

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