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ITIL Practice Quiz: V3 Foundation Quiz

Page 5 of 11

Question 5:

Which of the following statements is incorrect about patterns of demand generated by the customer’s business?

A. Demand can be influenced by charging different rates at different times.
B. They are delivered to the Capacity Management process so the capacity to deliver services at the agreed levels can be ensured.
C. They are driven by patterns of business activity.
D. Understanding patterns of business activity is unimportant.